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Terms and Conditions Hotel VZ Ovčárna pod Pradědem
|GENERAL BUSINESS TERMS AND CONDITIONS OF VLRZ FACILITY|
|for the Provision of Accommodation, Catering and other Services|
|Vojenská lázeňská a rekreační zařízení (Military Spa and Recreation Facilities)|
|Magnitogorská 12, 101 00 Praha 10|
|Company ID No. (IČ): 00000582|
|Organization registered with the Trades Department of the Authority of Town District Prague 10|
|Art. 1 Subject Matter of the Terms and Conditions|
|1.1. Subject matter of these Terms and Conditions (hereinafter „the Terms and Conditions“) are accommodation, catering and other duly pre-ordered and paid services according to the offer of a facility of the Military Spa and Recreation Facilities (hereinafter „the Facility“) in the scope as specified in the Client’s order (see Art. 2.1.2.).|
|1.2. The Facility isobliged to ensure services in the scope and quality agreed and to inform about any change in services provided, without undue delay. Any changes in and deviations from the agreed scope of individual services, including early termination of the provision thereof, are admissible in particular for force majeure reasons, i.e. due to causes that could not be avoided by the Facility despite all efforts to the contrary. Decision of the establishing authority on changing the way of use of an accommodation capacity within the Facility’s main and/or other scope of activities, as well as the occurrence of a crisis situation according to the Act No. 240/2000 Coll., the Crisis Management Act, as amended, are also considered to be such a reason as stated above.|
|Art. 2 Contractual Relationship Participants|
|2.1. Participants of a contractual relationship are the following:|
|2.1.1. Vojenská lázeňská a rekreační zařízení (hereinafter "VLRZ"),|
|2.1.2. Natural or legal persons (hereinafter „the Client“).|
|Art. 3 Establishing the Contractual Relationship|
|3.1. The contractual relationship is established between the contracting parties by ordering services by the Client and the confirmation thereof by the Facility.|
|Art. 4 Prices for Services|
|4.1. Prices for services are deemed contract prices and are specified in a valid pricelist.|
|4.2. The Client is obliged, based on his/her order, upon request of the Facility made prior to the commencement of the Client’s stay, to make an advance payment amounting to 50 - 100 per cent from the total price of services ordered.|
|Art. 5 Changes in Services Ordered|
|5.1. The Client is entitled to cancel in writing services ordered on condition that he/she pays to the Facility a compensation (hereinafter „the Cancellation Fee“) the amount of which shall be set depending on the period of time in which the services ordered are cancelled, as follows:|
|5.1.1. 30 and more days prior to the commencement of the Client’s stay: no Cancellation Fee,|
|5.1.2. 29 to 15 days prior to the commencement of the Client’s stay: 30 per cent from the total accommodation price,|
|5.1.3. 14 to 8 days prior to the commencement of the Client’s stay: 50 per cent from the total accommodation price,|
|5.1.4. 7 to 1 day(s) prior to the commencement of the Client’s stay: 60 per cent from the total accommodation price,|
|5.1.5. On the day set as the Client’s stay commencement day: 100 per cent from the total accommodation price and the price for meals for the first and second day of the stay.|
|5.2. The contracting parties may agree in writing that cancellation fees will not be charged (death, documented hospitalization).|
|5.3. In case of an early departure of the Client, Cancellation Fee amounting to 100 per cent from the remaining price for the stay shall be charged.|
|5.4. No compensation shall be provided for services ordered but not used and for changes in services ordered made during the stay (accommodation, meals).|
|5.5. Provisions of Art. 5 shall, mutatis mutandis, apply for cancellation of services ordered due to withdrawal of consent to personal data processing.|
|Art. 6 Accommodation Regulations|
|6.1. The Client is obliged to observe the Facility’s Accommodation Regulations.|
|6.2. In case of non-observance of Accommodation Regulations resulting in loss or damage incurred by the Client, the Facility shall not be held responsible for such loss or damage, unless otherwise provided by legal regulations in force.|
|Art. 7 Complaints|
|7.1. The Client is entitled to make a complaint regarding services if he/she finds out that services provided by the Facility are defective.|
|7.2. Complaints are governed by the VLRZ Complaints Regulations that are available at the Facility and on the web site www.volareza.cz.|
|7.3. If a consumer dispute arises between the Client (consumer) and the Facility that the parties have not been able to resolve by mutual agreement, the Client may submit an application for out-of-court settlement of such a dispute to the body designated for consumer disputes out-of-court settlement which is Česká obchodní inspekce (Czech Trade Inspection Authority), Ústřední inspektorát - oddělení ADR (Central Inspectorate – ADR Department), Štěpánská 15, 120 00 Praha 2, e-mail: email@example.com, www.adr.coi.cz.|
|Art. 8 Final Provisions|
|8.1. The Terms and Conditions become valid and take effect on 1st May 2016.|
Terms and Conditions Hotel.cz
1.1. Hotel.cz Portal Provider - the company HOTEL.CZ a.s., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: firstname.lastname@example.org.
1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.
1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.
2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.
2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz
2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.
3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.
The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).
4.2. Price for the Service
Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).
4.3. Payment Terms
Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.
5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.
5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.
5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.
5.4. The Provider’s services can be claimed in writing in the electronic form to the email address email@example.com or to the correspondence address HOTEL.CZ a.s., Řeznická 7, 460 01 Liberec.
6.1. Personal Data Processing
The customer expressly consents that the Hotel.cz operator is authorized in accordance with the effective legal regulations, in particular Act No. 101/2000 Coll. on the protection of personal data, to process and preserve all the information that was provided by the customer for booking processing purposes. The customer expressly consents that the Hotel.cz newsletter shall be sent to the customer’s e-mail address by submission of the booking form on Hotel.cz or Spa.cz web pages. This consent may be cancelled any time at http://www.hotel.cz/unsubscribe/?email="customer‘s email".
6.2. Phone Calls Recording
Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.
7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.
7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.