1. Rates and Services: All the accommodation rates and prices of other services are listed in presentation materials of the accommodation provider (website, leaflets, etc.). The only relevant and binding price is the one stated in the accommodation voucher. The enforceability of contractually agreed rates and services is conditioned by their listing in the voucher. The accommodation provider can alter the agreed conditions in such situations which he/she cannot affect (e.g. force majeure). He/she can also decline a reservation made by a guest who has violated the provider’s rules and regulations in the past. Reservations with non-refundable rate can be charged any time after the reservation is accepted by the accommodation provider. Standard rate reservations require credit card guarantee. Jacob Brno reserves the right to pre-authorize once supplied credit card for the funds equal to the overall price of the ordered accommodation up to 14 days prior to a guest’s arrival. The pre-authorization fund is only held, not charged. A security deposit of 100 EUR is required upon arrival if your reservation is made for an apartment. In local currency, this amount equals to approximately 2700 CZK. This deposit will be fully refunded within 7 days after your departure, provided there is no damage done to the accommodation. 2. Cancellation by the customer: Reservations can be cancelled any time prior to arrival. Such cancellations require a written notice to [email protected]. The date and time of receiving such e-mail is used to determine the precise time of cancellation and relevant cancellation fee. Bookings made via reservation portals (e.g. Booking.com, Expedia.com) require cancellation via respective reservation portal. 3. Cancellation policy: If cancelled at least 24 hours prior to arrival (until 3 PM the day before), no cancellation fee will be required. If cancelled later than 24 hours prior to arrival or in case of a no-show, 100 % of the total price will be charged. This cancellation policy does not apply for reservations with non-refundable rate. Different cancellation policy may be arranged for long-term or group reservations (6-person or more), including the possibility of asking for a non-refundable prepayment and/or refundable security deposit paid upon arrival. No cancellation fee will be charged in case of cancelling due to a grave unexpected occurrence (death in the family, hospitalization, natural disasters). Any customer needs to substantiate such occurrence in writing, no longer than 3 days after the supposed occurrence. 4. Validity: These terms and conditions are integral to any reservations made and any vouchers sent. Certain conditions do not apply to reservations with non–refundable rate.
Сроки и Условия Hotel.cz
1.1. Hotel.cz Portal Provider - the company ONLINE HOLDING s.r.o., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: [email protected].
1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.
1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.
2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.
2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz
2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.
3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.
4.1. Ordering
The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).
4.2. Price for the Service
Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).
4.3. Payment Terms
Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.
5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.
5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.
5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.
5.4. The Provider’s services can be claimed in writing in the electronic form to the email address [email protected] or to the correspondence address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec.
6.1. Sending business messages
The customer agrees to send additional and other information messages to his / her email address by sending the accommodation request on the Portal Hotel.cz. You may also opt out of these news at any time at https://www.hotel.cz/unsubscribe/ and in each individual newsletter. If the customer does not unsubscribe from additional information and news, we have a legitimate interest in believing that he wants to continue to receive similar offers.
6.2. Phone Calls Recording
Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.
7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.
7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.
