All rooms feature bathroom, toilet, satellite TV and wireless internet access.
Additional services include safe, information service, ski and bicycle rental and lending of desk games.
Pec pod Sněžkou 189, Pec pod Sněžkou 54221
You can choose from the following accommodation facilities in the vicinity.
Pec pod Sněžkou 189, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.0 km from Hotel Krokus)
Availability verified
from € 73
Dvoulůžkový pokoj comfort (for 1 per.)
1 extra bed
Čtyřlůžkový pokoj comfort (for 1 per.)
3 extra beds • Last 2 available rooms!
Apartmán se saunou (for 1 per.)
1 extra bed • Last 1 available rooms!
Dvoulůžkový pokoj comfort
Apartmán se saunou
Last 1 available rooms!
Čtyřlůžkový pokoj comfort
Last 2 available rooms!
Pec pod Sněžkou 337, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.0 km from Hotel Krokus)
Availability verified
On demand
Apartmán pro 5 osob (for 1 per.)
3 extra beds • Last 1 available rooms!
Apartmán pro 4 osoby (for 1 per.)
1 extra bed • Last 1 available rooms!
Apartmán pro 4 osoby
Last 1 available rooms!
Apartmán pro 5 osob
Last 1 available rooms!
Pec pod Sněžkou 344, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.1 km from Hotel Krokus)
On demand
Dvoulůžkový Apartmán (for 1 per.)
1 extra bed • Last 2 available rooms!
Čtyřlůžkový Apartmán (for 1 per.)
3 extra beds
Studio (for 1 per.)
1 extra bed • Last 3 available rooms!
Apartmán Mezonet (for 1 per.)
1 extra bed
Pětilůžkový Apartmán (for 1 per.)
3 extra beds
Dvoulůžkový Apartmán
Last 2 available rooms!
Studio
Last 3 available rooms!
Apartmán Mezonet
Čtyřlůžkový Apartmán
Pětilůžkový Apartmán
Pec pod Sněžkou 188, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.1 km from Hotel Krokus)
from € 44
Dvoulůžkový pokoj (for 1 per.)
1 extra bed • Last 1 available rooms!
Čtyřlůžkový pokoj s balkony (for 1 per.)
3 extra beds • Last 1 available rooms!
Čtyřlůžkový pokoj s výhledem do zahrady (for 1 per.)
3 extra beds • Last 1 available rooms!
Apartmán - BEZ SNÍDANĚ (for 1 per.)
5 extra beds • Last 1 available rooms!
Dvoulůžkový pokoj
Last 1 available rooms!
Čtyřlůžkový pokoj s balkony
Last 1 available rooms!
Čtyřlůžkový pokoj s výhledem do zahrady
Last 1 available rooms!
Apartmán - BEZ SNÍDANĚ
Last 1 available rooms!
Velká Úpa 186, 542 21 Pec pod Sněžkou, Pec pod... Pec pod Sněžkou
(in the distance of 0.1 km from Hotel Krokus)
Availability verified
Vlčí Stopa Apartments islocated in Velká Úpa in Pec pod Sněžkou and offers accommodation with a sharedlounge, a terrace and a shared kitchen. Free internet and private parking areavailable in the accommodation unit. Vlčí Stopa has a balcony with city...
from € 153
Dvoulůžkový Apartmán 4. (for 1 per.)
1 extra bed • Last 1 available rooms!
Čtyřlůžkový Apartmán 1. (for 1 per.)
3 extra beds • Last 1 available rooms!
Čtyřlůžkový apartmán 2. (for 1 per.)
3 extra beds • Last 1 available rooms!
Čtyřlůžkový apartmán 3. (for 1 per.)
3 extra beds • Last 1 available rooms!
Rodinný Apartmán 5. (for 1 per.)
5 extra beds • Last 1 available rooms!
Dvoulůžkový Apartmán 4.
Last 1 available rooms!
Čtyřlůžkový Apartmán 1.
Last 1 available rooms!
Čtyřlůžkový apartmán 2.
Last 1 available rooms!
Čtyřlůžkový apartmán 3.
Last 1 available rooms!
Rodinný Apartmán 5.
Last 1 available rooms!
Pec pod Sněžku 244, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.1 km from Hotel Krokus)
Availability verified
The apartment is located in the city center, 150 meters from the Horizont Hotel Ski Lift. Included in the price is a guest card, which provides guests with various discounts in Pec pod Snezkou and Velka Upa, free Wi-Fi and garage parking for 2 cars.
from € 88
Apartmán u potoka (for 1 per.)
1 extra bed • Last 1 available rooms!
2 bedroom suite below the horizon (for 1 per.)
4 extra beds • Last 1 available rooms!
Apartment Poustevník A13 (for 1 per.)
3 extra beds • Last 1 available rooms!
Apartmán 2 ložnice HORALKA 1 (for 1 per.)
3 extra beds • Last 1 available rooms!
Apartmán u potoka
Last 1 available rooms!
Apartment Poustevník A13
Last 1 available rooms!
Apartmán 2 ložnice HORALKA 1
Last 1 available rooms!
2 bedroom suite below the horizon
Last 1 available rooms!
Apartmán 1 ložnice HORALKA 6 (for 1 per.)
3 extra beds
Apartmán 1 ložnice HORALKA 7 (for 1 per.)
1 extra bed
Apartmán 1 ložnice HORALKA 7
Apartmán 1 ložnice HORALKA 6
Pec pod Sněžkou 355, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.1 km from Hotel Krokus)
Availability verified
from € 96
Studio (for 1 per.)
1 extra bed
Studio with gallery (for 1 per.)
1 extra bed • Last 1 available rooms!
1-bedroom apartment Standard (for 1 per.)
1 extra bed • Last 2 available rooms!
1-bedroom apartment Comfort (for 1 per.)
1 extra bed
Family 1-bedroom apartment with bunk bed (for 1 per.)
1 extra bed
2-bedroom apartment with sauna (for 1 per.)
3 extra beds • Last 2 available rooms!
1-bedroom apartment with outdoor hot tub (for 1 per.)
1 extra bed • Last 1 available rooms!
2-bedroom apartment with hot tub (for 1 per.)
3 extra beds • Last 1 available rooms!
Studio
Studio with gallery
Last 1 available rooms!
1-bedroom apartment Standard
Last 2 available rooms!
1-bedroom apartment Comfort
Family 1-bedroom apartment with bunk bed
1-bedroom apartment with outdoor hot tub
Last 1 available rooms!
2-bedroom apartment with sauna
Last 2 available rooms!
2-bedroom apartment with hot tub
Last 1 available rooms!
2-bedroom apartment (for 1 per.)
3 extra beds
2-bedroom apartment with sauna and hot tub (for 1 per.)
3 extra beds
4-bedroom apartment with sauna and hot tub (for 1 per.)
7 extra beds
2-bedroom apartment
2-bedroom apartment with sauna and hot tub
4-bedroom apartment with sauna and hot tub
Velká pláň 141, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.2 km from Hotel Krokus)
The four-star Hotel Horizont located in Pec pod Snezkou, situated in the Giant Mountains. The hotel offers comfortable accommodation and a wide range of quality services.
On demand
Double room single use
Double room SUPERIOR single use
Last 2 available rooms!
Double room with breakfast (for 1 per.)
1 extra bed
Double room with 1 extra bed (for 1 per.)
1 extra bed
Family room 2 adults + 2 children to 18 y. (for 1 per.)
3 extra beds
Double room SUPERIOR with breakfast (for 1 per.)
1 extra bed
Double room with breakfast
Double room with 1 extra bed
Double room SUPERIOR with breakfast
Family room 2 adults + 2 children to 18 y.
Pec pod Sněžkou 293, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.2 km from Hotel Krokus)
Availability verified
On demand
GoToPec - Apartment (for 1 per.)
7 extra beds • Last 1 available rooms!
GoToPec - Apartment
Last 1 available rooms!
Pec pod Sněžkou 293, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.2 km from Hotel Krokus)
Availability verified
Kovárna Residence is located in the middle of Mountain Resort Pec pod Sněžkou - one of the best resorts in the Czech Republic. Kovárna Residence is accessible during the whole year. Cable car is located nearby and leads to the highest mountain Sněžka....
from € 92
105 STUDIO (for 1 per.)
1 extra bed • Last 1 available rooms!
426 Apartmán 1 ložnice B (for 1 per.)
1 extra bed • Last 1 available rooms!
106 apartmán 1 ložnice F (for 1 per.)
3 extra beds • Last 1 available rooms!
210 apartmán 1 ložnice M (for 1 per.)
1 extra bed • Last 1 available rooms!
209 apartmán 2 ložnice O (for 1 per.)
5 extra beds • Last 1 available rooms!
213 apartmán 2 ložnice H (for 1 per.)
3 extra beds • Last 1 available rooms!
425 apartmán 2 ložnice C (for 1 per.)
5 extra beds • Last 1 available rooms!
212 apartmán 2 ložnice G (for 1 per.)
5 extra beds • Last 1 available rooms!
317 apartmán 2 ložnice I (for 1 per.)
3 extra beds • Last 1 available rooms!
320 apartmán 2 ložnice D (for 1 per.)
5 extra beds • Last 1 available rooms!
105 STUDIO
Last 1 available rooms!
426 Apartmán 1 ložnice B
Last 1 available rooms!
210 apartmán 1 ložnice M
Last 1 available rooms!
106 apartmán 1 ložnice F
Last 1 available rooms!
213 apartmán 2 ložnice H
Last 1 available rooms!
317 apartmán 2 ložnice I
Last 1 available rooms!
209 apartmán 2 ložnice O
Last 1 available rooms!
425 apartmán 2 ložnice C
Last 1 available rooms!
212 apartmán 2 ložnice G
Last 1 available rooms!
320 apartmán 2 ložnice D
Last 1 available rooms!
214 apartmán 1 ložnice J (for 1 per.)
3 extra beds
214 apartmán 1 ložnice J
Pec pod Sněžkou 293, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.2 km from Hotel Krokus)
Availability verified
Kovárna Residence is located in the middle of Mountain Resort Pec pod Sněžkou - one of the best resorts in the Czech Republic. Kovárna Residence is accessible during the whole year. Cable car is located nearby and leads to the highest mountain Sněžka....
from € 95
(Se) Apartment 2 Bedroom 3.16 (for 1 per.)
3 extra beds • Last 1 available rooms!
(Se) Apartment 2 Bedroom 3.16
Last 1 available rooms!
(4.25/2.12) [6+2] 2 bedroom (for 1 per.)
5 extra beds
(4.24/4.26) [2+2] 1 bedroom (for 1 per.)
1 extra bed
(4.23) [10+2] 3 bedroom (for 1 per.)
9 extra beds
(ZE) Apartment 1 bedroom 1.04 (for 1 per.)
3 extra beds
(ZE) Apartment 2 bedrooms 2.09 (for 1 per.)
5 extra beds
(1.02) [6+2] 2 bedroom [Sev] (for 1 per.)
3 extra beds
(1.06) [4+2] 2 bedroom [And] (for 1 per.)
3 extra beds
(4.24/4.26) [2+2] 1 bedroom
(ZE) Apartment 1 bedroom 1.04
(1.02) [6+2] 2 bedroom [Sev]
(1.06) [4+2] 2 bedroom [And]
(4.25/2.12) [6+2] 2 bedroom
(ZE) Apartment 2 bedrooms 2.09
(4.23) [10+2] 3 bedroom
Pec pod Sněžkou 354, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.2 km from Hotel Krokus)
Availability verified
Post Residence is located in the middle of mountain resort Pec pod Sněžkou - one of the best resorts in the Czech Republic. Post Residence is accessible during the whole year. Cable car is located nearby and leads to the highest mountain Sněžka. All parts...
from € 92
122 Studio - bez možnosti parkování (for 1 per.)
1 extra bed • Last 1 available rooms!
401 Apartmán s 1 ložnicí (4+2) (for 1 per.)
3 extra beds • Last 1 available rooms!
309 Apartmán s 1 ložnicí (4+2) (for 1 per.)
3 extra beds • Last 1 available rooms!
308 Apartmán s 1 ložnicí (4+2) (for 1 per.)
3 extra beds • Last 1 available rooms!
307 Apartmán s 1 ložnicí (4+2) (for 1 per.)
3 extra beds • Last 1 available rooms!
218 Apartmán s 1 ložnicí (4+2) (for 1 per.)
3 extra beds • Last 1 available rooms!
403 Apartmán s 1 ložnicí (2+2) (for 1 per.)
1 extra bed • Last 1 available rooms!
217 Apartmán s 1 ložnicí (2+2) (for 1 per.)
1 extra bed • Last 1 available rooms!
310 Apartmán s 1 ložnicí (2+3) (for 1 per.)
1 extra bed • Last 1 available rooms!
311 Apartmán 1 ložnice (4+2) 311 (for 1 per.)
3 extra beds • Last 1 available rooms!
219 Apartmán s 1 ložnicí (2+3) (for 1 per.)
1 extra bed • Last 1 available rooms!
216 Apartmán s 1 ložnicí (4+2) (for 1 per.)
3 extra beds • Last 1 available rooms!
121 Apartmán s 1 ložnicí (2+2) (for 1 per.)
1 extra bed • Last 1 available rooms!
406 Apartmán se 2 ložnicemi (5+3) (for 1 per.)
4 extra beds • Last 1 available rooms!
405 Apartmán se 2 ložnicemi Deluxe (4+4) (for 1 per.)
3 extra beds • Last 1 available rooms!
122 Studio - bez možnosti parkování
Last 1 available rooms!
219 Apartmán s 1 ložnicí (2+3)
Last 1 available rooms!
310 Apartmán s 1 ložnicí (2+3)
Last 1 available rooms!
217 Apartmán s 1 ložnicí (2+2)
Last 1 available rooms!
121 Apartmán s 1 ložnicí (2+2)
Last 1 available rooms!
403 Apartmán s 1 ložnicí (2+2)
Last 1 available rooms!
309 Apartmán s 1 ložnicí (4+2)
Last 1 available rooms!
218 Apartmán s 1 ložnicí (4+2)
Last 1 available rooms!
307 Apartmán s 1 ložnicí (4+2)
Last 1 available rooms!
311 Apartmán 1 ložnice (4+2) 311
Last 1 available rooms!
401 Apartmán s 1 ložnicí (4+2)
Last 1 available rooms!
216 Apartmán s 1 ložnicí (4+2)
Last 1 available rooms!
308 Apartmán s 1 ložnicí (4+2)
Last 1 available rooms!
405 Apartmán se 2 ložnicemi Deluxe (4+4)
Last 1 available rooms!
406 Apartmán se 2 ložnicemi (5+3)
Last 1 available rooms!
404 Apartmán se 2 ložnicemi (4+4) (for 1 per.)
3 extra beds
404 Apartmán se 2 ložnicemi (4+4)
Pec pod Sněžkou 194, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.3 km from Hotel Krokus)
Availability verified
Sněžka Residence is located in the middle of Mountain Resort Pec pod Sněžkou - one of the best resorts in the Czech Republic. The highest mountain in Krkonoše, Sněžka, is all year round accessible because of cable car. Cable car is placed in the centre...
from € 83
Studio 2+2 (10) (for 1 per.)
1 extra bed • Last 1 available rooms!
Studio 4 dospělí s palandou (7) (for 1 per.)
3 extra beds • Last 1 available rooms!
Studio 2+2 (4) (for 1 per.)
1 extra bed • Last 1 available rooms!
Apartmán 2 ložnice (3) (for 1 per.)
4 extra beds • Last 1 available rooms!
Apartmán 2 ložnice (2) (for 1 per.)
6 extra beds • Last 1 available rooms!
Studio 2+2 (10)
Last 1 available rooms!
Studio 2+2 (4)
Last 1 available rooms!
Studio 4 dospělí s palandou (7)
Last 1 available rooms!
Apartmán 2 ložnice (3)
Last 1 available rooms!
Apartmán 2 ložnice (2)
Last 1 available rooms!
Pec pod Sněžkou 364, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.3 km from Hotel Krokus)
Availability verified
from € 76
Apartmán 213 pro 2-4 osoby (for 1 per.)
1 extra bed • Last 1 available rooms!
Apartmán 218 pro 2-4 osoby (for 1 per.)
1 extra bed • Last 1 available rooms!
Apartmán 214 pro 2-4 osoby (for 1 per.)
1 extra bed • Last 1 available rooms!
Apartmán 435 pro 2-4 osoby (for 1 per.)
1 extra bed • Last 1 available rooms!
Apartmán 432 pro 2-4 osoby (for 1 per.)
1 extra bed • Last 1 available rooms!
Apartmán 319 pro 2-4 osoby (for 1 per.)
1 extra bed • Last 1 available rooms!
Apartmán 433 pro 2-5 osob (for 1 per.)
1 extra bed • Last 1 available rooms!
Apartmán 328 pro 2-5 osob (for 1 per.)
1 extra bed • Last 1 available rooms!
Apartmán 322 pro 4-6 osob (for 1 per.)
3 extra beds • Last 1 available rooms!
Apartmán 215 pro 4-7 osob (for 1 per.)
3 extra beds • Last 1 available rooms!
Apartmán 434 pro 4-9 osob (for 1 per.)
5 extra beds • Last 1 available rooms!
Apartmán 218 pro 2-4 osoby
Last 1 available rooms!
Apartmán 214 pro 2-4 osoby
Last 1 available rooms!
Apartmán 435 pro 2-4 osoby
Last 1 available rooms!
Apartmán 432 pro 2-4 osoby
Last 1 available rooms!
Apartmán 319 pro 2-4 osoby
Last 1 available rooms!
Apartmán 213 pro 2-4 osoby
Last 1 available rooms!
Apartmán 433 pro 2-5 osob
Last 1 available rooms!
Apartmán 328 pro 2-5 osob
Last 1 available rooms!
Apartmán 322 pro 4-6 osob
Last 1 available rooms!
Apartmán 215 pro 4-7 osob
Last 1 available rooms!
Apartmán 434 pro 4-9 osob
Last 1 available rooms!
Pec pod Sněžkou 146, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.4 km from Hotel Krokus)
from € 75
Dvoulůžkový pokoj (for 1 per.)
1 extra bed • Last 1 available rooms!
Pokoj pro 4 osoby (for 1 per.)
3 extra beds • Last 2 available rooms!
Apartmán pro 4 osoby (for 1 per.)
3 extra beds
Apartmán pro 6 osob (for 1 per.)
5 extra beds • Last 2 available rooms!
Dvoulůžkový pokoj
Last 1 available rooms!
Pokoj pro 4 osoby
Last 2 available rooms!
Apartmán pro 4 osoby
Apartmán pro 6 osob
Last 2 available rooms!
VIP apartmán pro 7 osob (for 1 per.)
6 extra beds
VIP apartmán pro 7 osob
Pec pod Sněžkou 3, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.4 km from Hotel Krokus)
from € 52
Dvoulůžkový pokoj (for 1 per.)
1 extra bed • Last 2 available rooms!
Třílůžkový pokoj (for 1 per.)
2 extra beds • Last 1 available rooms!
Čtyřlůžkový pokoj (for 1 per.)
3 extra beds
Dvoulůžkový pokoj
Last 2 available rooms!
Třílůžkový pokoj
Last 1 available rooms!
Čtyřlůžkový pokoj
Pec pod Sněžkou 193, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.4 km from Hotel Krokus)
Availability verified
The Hotel Hvezda offers quality accommodation in the biggest and most famous recreation center of the Giant mountains, which is Pec pod Snezkou. The hotel is perfectly suitable for tourists and families with children.
from € 76
Double Room with Extra Bed (for 1 per.)
1 extra bed
Depandance KROKUS (for 1 per.)
3 extra beds • Last 2 available rooms!
Triple Room (for 1 per.)
2 extra beds • Last 2 available rooms!
Quadruple Room with extra Bed (for 1 per.)
3 extra beds • Last 2 available rooms!
Studio 6 (for 1 per.)
3 extra beds • Last 2 available rooms!
Apartment by the Stream with Terrace (for 1 per.)
1 extra bed • Last 1 available rooms!
Double Room with Extra Bed
Apartment by the Stream with Terrace
Last 1 available rooms!
Triple Room
Last 2 available rooms!
Quadruple Room with extra Bed
Last 2 available rooms!
Studio 6
Last 2 available rooms!
Depandance KROKUS
Last 2 available rooms!
Modern Apartment 2+2 (for 1 per.)
1 extra bed
Modern Apartment 2+2
Velká Úpa 360, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.5 km from Hotel Krokus)
Availability verified
Residence Vlčice islocated near the center of one of the best mountain resorts in the CzechRepublic - in the heart of the Giant Mountains, in Pec pod Sněžkou. ResidenceVlčice is available all year round, you can find it near the center of Pec inthe direction...
from € 78
Studio 102 (for 1 per.)
1 extra bed • Last 1 available rooms!
Apartmán 1 ložnice 423 (for 1 per.)
3 extra beds • Last 1 available rooms!
Apartmán 1 ložnice 317 (for 1 per.)
1 extra bed • Last 1 available rooms!
Apartmán 1 ložnice de luxe 422 (for 1 per.)
1 extra bed • Last 1 available rooms!
Studio 102
Last 1 available rooms!
Apartmán 1 ložnice 317
Last 1 available rooms!
Apartmán 1 ložnice de luxe 422
Last 1 available rooms!
Apartmán 1 ložnice 423
Last 1 available rooms!
Apartmán 2 ložnice 419 (for 1 per.)
5 extra beds
Apartmán 2 ložnice 419
U Zeleného potoka 215, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.5 km from Hotel Krokus)
Availability verified
Holiday Pec suits are located in the Pec pod Sněžkou, close to the highest mountain Sněžka. It takes only 5 kilometres to get there.
from € 138
Apartmán se třemi ložnicemi a terasou (for 1 per.)
7 extra beds • Last 1 available rooms!
Apartmán se třemi ložnicemi a terasou
Last 1 available rooms!
Apartmán s jednou ložnicí a terasou (for 1 per.)
5 extra beds
Apartmán s jednou ložnicí a terasou
Pec pod Sněžkou 5, Pec pod Sněžkou Pec pod Sněžkou
(in the distance of 0.5 km from Hotel Krokus)
Availability verified
The mountain Chalet Orlik offers accommodation in the picturesque surroundings of the Giant Mountains in Pec pod Snezkou. It is especially suitable for lovers of winter sports, but also for those who seek relaxation during walks in the countryside or...
from € 159
Triple Reconstructed with TV and bathroom (for 1 per.)
1 extra bed
Quadruple with TV and bathroom (for 1 per.)
3 extra beds • Last 2 available rooms!
Triple Reconstructed with TV and bathroom
Quadruple with TV and bathroom
Last 2 available rooms!
Additional services include safe, information service, ski and bicycle rental and lending of desk games.
The restaurant also serves as a cafe that offers various types of quality coffee, home-made pastries and sundaes. In summer, you can take a seat on the outdoor terrace with table service.
Check-in: 14:00
Check-out: 11:00
Fans of downhill skiing, cycling and hiking will be more than pleased. There are also many cross-country skiing trails.
Terms and Conditions Hotel Krokus
Cancellation fees when canceling stay:
Terms and Conditions Hotel.cz
1. Terms
1.1. The Hotel.cz website (" Hotel.cz Portal ") is a portal for arranging accommodation reservations operated by HOTEL. CZ as , with its registered office at Kolbenova 882 / 5a, Vysočany, 190 00, Prague 9, registered in the Commercial Register at the Municipal Court in Prague, Section B, Insert 9533 (" Operator "). Correspondence address of the Operator: Řeznická 7, 460 01 Liberec, telephone 222 539 539 e-mail: [email protected].
1.2. Accommodation facility is the owner / tenant of accommodation facilities (" Accommodation facility "), providing the Customer with services according to the order mediated on the Hotel.cz Portal .
1.3. Customer is a person (natural or legal) ordering services offered in Accommodation Facilities (" Customer ").
2. Introductory provisions
2.1. These General Terms and Conditions (" GTC ") govern the contractual relationship between the Operator, the Customer and the Accommodation Facility in the implementation of accommodation booking offered by the Accommodation equipment on the Hotel.cz Portal (" Service ").
2.2. The contractual relationship between the Operator and the Accommodation Facility is governed by the brokerage agreement and these GTC.
2.3. The contractual relationship between the Operator and the Customer is governed by the Contract (as this term is defined below), these GTC and the business conditions of each individual Accommodation Facility („ OP facilities “), which are listed in the footer of the reservation form for each specific Accommodation Facility mediated on the Hotel.cz Portal. In the event of a conflict between these GTC and the OP facility, the business conditions that are more favorable for the Customer shall prevail. The customer is obliged to get acquainted with the GTC and OP equipment.
3. Applicable law and legal regime
3.1. Contractual relations between the contracting parties are governed by the laws of the Czech Republic.
3.2. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company Identification Number: 000 20 869, Internet address, is responsible for out-of-court settlement of consumer disputes under the Agreement. : http://www.coi.cz/. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Operator and the Consumer Customer under the Contract by electronic means.
3.3. European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz/ is a contact Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC consumer dispute resolution online).
4. The process of ordering and paying for services
4.1. Ordering
Customer expresses its interest in the Service by submitting a booking form (" Order "). The Operator verifies the free capacity at the Accommodation Facility within the term required by the Customer in the Order and informs the Customer about the availability and specific price of accommodation for the selected date. Binding ordering of the Service occurs at the moment of telephone or written confirmation of the Order / approval of the binding offer by the Customer and the Operator (sending the accommodation voucher to the Customer).
The operator on the Hotel.cz Portal also displays the offers of Accommodation Facilities advertised on the web portal www.spa.cz („ Spa Portal .cz “). In the event that an Order for a stay is sent from the Spa.cz Portal, the given contractual relationship is governed by the business conditions of the Spa.cz Portal, available at: https://www.spa.cz/vseobecne-obchodni-podminky.html. The Customer is obliged to read the given business conditions before sending the Order.
4.2. Price of the service
The price of the Service is determined by the Accommodation Facility. The price depends on the selected date, number of persons and other parameters entered by the Customer in the Order. Prior to the binding confirmation, the Operator informs the Customer about the final price (with information about the currency in which the price is governed); after the approval of the binding offer by the Customer, a binding order for the Services will take place, ie a contract will be concluded between the Customer and the Operator ("Contract").
The prices displayed for individual Accommodation Facilities on the Hotel.cz Portal are determined by the Accommodation Facilities, are only indicative and are not binding until the binding offer is sent by the Operator to the Customer.
The Hotel.cz portal publishes offers of Accommodation Facilities in addition to Czech crowns also in selected foreign currencies (especially in EUR), while conversion into Czech crowns is governed by the exchange rate set by the accommodation beginning or the current exchange rate of the Czech National Bank listed on https://www.cnb.cz/cs/financni-trhy/devizovy-trh/kurzy-devizoveho-trhu/kurzy-devizoveho-trhu/ - the conversion is always valid at the time of the Customer's visit to the Hotel.cz Portal. The Customer acknowledges that when publishing offers of Accommodation Facilities in a currency other than Czech crowns, the amount expressing the price for the Services may be adjusted after the execution of the Order (especially due to a change in the exchange rate). However, the final price expressed in the currency binding for the given Order does not change from the moment the binding offer is sent by the Operator.
Unless otherwise stated, the final price does not take into account any additional requirements of the Customer that were entered in the note field during the Order or such requirements that are considered additional during the telephone order, of which the Customer is informed during the call. Additional notes are also displayed in the accommodation voucher and accompanying e-mails. Additional requirements are actively negotiated by the Accommodation Facility directly with the Customer.
In the case of non-refundable reservations, the Accommodation Facility is entitled to deduct the corresponding amount only if such additional requirements of the Customer affect the total price of accommodation. The operator is not responsible for providing additional requirements, their price or quality.
4.3. Payment Terms
Payment is made at the Accommodation Facility. For some bookings, especially for group bookings, a credit card guarantee or a deposit of up to 100% of the stay may be required. The Customer is informed of the credit card guarantee or prepayment during the Order Confirmation process.
In special cases, but especially in case of repeated arrivals or complaints of accommodation providers for violation of the accommodation regulations, the Customer may be required to guarantee a payment card.
4.4. Gift vouchers
Gift vouchers are vouchers issued by the Operator, which the Customer can purchase and use to pay for the Order with them, ie a stay in the Accommodation Facility ("DP") can be purchased with them. The values on the DP with the values of other discount coupons cannot be added at the same time.
The customer has the opportunity to purchase a DP in one of the offered values, which can then be used for one of the stays offered on the Hotel.cz Portal. The information about the specific stay stated on the DP is not binding and the DP can also be used for other stays offered at the time of applying the DP on the Hotel.cz Portal.
The customer has the option to choose the form of DP delivery. The electronic form of DP delivered to the Customer's e-mail address is free of charge, the paper form of DP delivered via a postal service provider (eg Czech Post) is charged CZK 70.
DP is non-transferable after its issuance and can be used only by the Customer or the person listed on it, to select a stay package from the current offer on the Hotel.cz Portal and other sites specified by the Operator (currently only on the Spa Portal. cz) with regard to the free capacities of the Accommodation Facility.
The validity of the DP is indicated on its front page and is at least 12 (in words: twelve) months from the date of its issuance. If the validity of the DP according to these GTC differs (is shorter) from the one stated on the front of the DP, the validity on the front of the DP takes precedence . After the expiration of the DP (eg in case of non-use), the Customer loses the opportunity to apply it and is not entitled to claim compensation for it.
The Operator may decide to extend the validity of the DP at the request of the Customer. The Customer is not entitled to such an extension and is aware that it always depends on the decision of the Operator.
Each DP, or any discount or other coupon provided by the Operator in connection with its Services, is a one-time and expires after its application.
If the value of DP does not reach the price of the booked stay, the difference can be paid by any payment method allowed by the Operator. If the price of the stay is lower than the value of the DP, the difference in value will not be reimbursed and no financial compensation can be claimed for it.
DP is not exchangeable for money, it cannot be exchanged or drawn gradually. The value of DP can be exhausted only by its one-time application.
4.5. Communication mediation
By acceding to these GTC, the Accommodation Facility agrees to mediate communication by the Operator through the Hotel.cz Portal (including any processing, storage, receipt, access to, viewing and monitoring of communication by the Hotel.cz Portal) („ Communication mediation b) “) and declares that it thoroughly informs its employees, representatives and other persons (and in accordance with the applicable legal regulations it will inform them and possibly obtain consent) about the use of the Communication Mediation service provided to it or is provided on its behalf. The accommodation facility agrees not to use the Communication Mediation service to send unsolicited commercial messages. The Accommodation Facility shall fully indemnify the Operator for any third party claims or sanctions resulting from the illegal or unauthorized use of the Communication Mediation Service for the Accommodation Facility's own purposes.
5. Cancellation policy and complaints
5.1. Cancellation policy for accommodation
Cancellation conditions are specified in the OP device. In the event that the Accommodation Facility does not have its own cancellation policy defined, the first night will be charged to the guarantee by credit card guarantee in case of no-show. If the reservation is canceled by the Customer (cancellation is confirmed by the Operator to the Customer in writing) 24 or more hours before the originally planned arrival of the guest, no cancellation fee is applied to the guarantee by credit card.
5.2. Cancellation policy for gift vouchers
The customer is entitled to withdraw from the purchase contract for the purchase of DP within 14 days from the date of receipt, ie the issuance of DP, this does not apply if DP has already applied within this period.
After the issuance and expiration of the 14-day return period, DP is non-refundable and no financial compensation can be claimed for it.
5.3. The Customer is obliged to inform the Operator of any changes in the Order or its cancellation in writing.
5.4. In the event of cancellation of the Order by the Operator or the Accommodation Facility, the Operator will offer the Customer an alternative date or stay in another Accommodation Facility. In the event that the Customer does not accept the alternatives, the Operator will return to the Customer the paid payment paid by the Customer to the Operator for such canceled Order. The Customer must claim the Customer's payments made to the Accommodation Facility back after the Accommodation Facility and not after the Operator.
5.5. Complaints about the quality of accommodation and services provided by the Accommodation Facility are resolved by the Customer himself and directly with the Accommodation Facility, or with the help of the Operator, who can communicate with the specific Accommodation Facility regarding the Customer's complaint.
5.6. Complaints about the Operator's Services are possible in writing electronically at the e-mail address [email protected] or by correspondence at the address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec. The Customer's complaint concerning the Operator's Services will be settled immediately, or as soon as possible after its receipt, but no later than within 30 days, and the Operator will make every effort to ensure that the Customer's complaint is resolved to his satisfaction. The customer will be continuously informed about the status and manner of handling his complaint.
6. Responsibility for content and information on the Hotel.cz Portal
6.1. All content and information stated in the offers of Accommodation Facilities are stored on the Hotel.cz Portal by Accommodation Facilities. In relation to the content and information provided in the offers of Accommodation Facilities, Hotel.cz Portal acts as a service provider, which consists in storing information provided by users (Accommodation Facilities) within the meaning of Article 14 of Directive 2000/31 / EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (the “Electronic Commerce Directive”) and Section 5 of Act No. 480/2004 Coll., on Certain Information Society Services, as amended (“ Act on certain information society services ").
6.2. The operator is not (in accordance with Article 15 of the Electronic Commerce Directive and § 6 of the Act on Certain Information Society Services) obliged to supervise the content of the information transmitted or stored by it, nor to actively seek out facts and circumstances that point to illegal information.
6.3. In accordance with Article 6.2 of these GTC, the Operator does not verify the content and information in the offers of Accommodation Facilities and does not exercise any control or supervision over them. The Operator thus does not guarantee the accuracy, completeness, correctness, legality or availability of the content and information stated in the offers of the Accommodation Facilities.
6.4. of the Act on Certain Information Society Services without delay all steps that may be required of it to remove or make such content and information inaccessible.
6.5. Any responsibility of the Operator for the content and information stated in the offers of Accommodation Facilities is governed by the rules set out in the Directive on Electronic Commerce and in the Act on Certain Information Society Services.
6.6. The Operator is responsible for its own content and information provided on the Hotel.cz Portal in accordance with the applicable legislation.
7. Notification of illegal content and information on the Hotel.cz portal
7.1. Any person may report illegal content and information on the Hotel.cz Portal to the Hotel.cz Portal in the manner described in this Article 7 of the GTC ("Notifier").
7.2. The Notifier is obliged to report illegal content to the Operator on the Hotel.cz Portal in accordance with this Article 7 of the GTC (" Notification ").
7.3. The Notifier is obliged to deliver the Notification to the Operator in writing electronically to the e-mail address [email protected] or by correspondence to the address HOTEL.CZ as, Řeznická 7, 460 01 Liberec
7.4. The notification must contain at least:
(a) details of the Notifier, including his contact details;
(b) identification of the Accommodation Facility's offer or placement of content on the Hotel.cz Portal, including the entire unique URL of the site;
(c) a statement stating that the content is illegal;
(d) an explanation of the reasons for the illegality of the content;
(e) additional information necessary to assess the illegality of the content.
7.5. The Notifier is responsible for the accuracy, veracity, completeness, legitimacy and justification of the Notification. The Notifier is responsible for the Notification, which incorrectly, falsely, unjustifiably or unjustifiably marks legally harmless content, including liability for damage caused to the Accommodation Facility to which the Notification relates and / or the Operator.
7.6. In the event that the Notification does not contain at least the data and information specified in Article 7.4 of these GBTC, such Notification may not be considered by the Operator due to the circumstances of the case. made. In such a case, the Operator is entitled to request additional information from the Notifier to the Notification.
8. Other obligations of the Accommodation Facility
8.1. The accommodation facility is responsible for the content of the offers; may not contain false or otherwise misleading information in the tenders, or information that otherwise violates the laws or rights of third parties and is liable for damages caused by a breach of this obligation.
8.2. If the Accommodation Facility repeatedly (incorrectly or repeatedly) provides false or otherwise misleading information in the offer, or information otherwise violating legal regulations or the rights of third parties, the Operator is entitled to terminate the contractual relationship with the Accommodation Facility by withdrawing from the contract. The accommodation facility is obliged to remove all its offers and content from the Hotel.cz Portal immediately after the withdrawal takes effect. If he fails to do so, the Operator is entitled to remove all offers and content of the given Accommodation Facility.
9. Personal information
The processing of personal data in the provision of the Services by the Operator (including handling cookies, sending business messages and recording telephone calls) is governed by the principles of personal data processing available here:
www.hotel.cz/privacy-policy/
10. Validity and effectiveness
10.1. The Operator may continuously change or supplement the wording of these GTC. The Customer acknowledges that the GTC valid at the time of concluding the Contract will always apply to the contractual relationship between him and the Operator.
10.2. These GTC come into force and effect on 14.3.2022 .
10.3. The valid wording of these GTC is available at the headquarters of the Hotel.cz Portal and is published on the website www.hotel.cz.